Refund policy

Rescheduling and cancelling a shoot

You can move or cancel a booked shoot free of charge up to 48 hours before the agreed start time. Just tell us by email at contact@nordblikk.com or by phone on +33 7 69 07 27 04.

If you move or cancel later than 48 hours before the start time, we charge 50% of the agreed price. This applies whether the slot is moved or cancelled outright: a slot released at short notice can rarely be given to another customer.

The same 50% applies to a wasted visit — the photographer arrives at the agreed time but the shoot cannot go ahead for a reason on your side, such as no access to the property, the property not being ready, or your absence when your presence had been agreed.

Nothing is charged when the cancellation is on our side, or when it is caused by force majeure. In that case we agree a new slot with you at no cost.

Consumer right of withdrawal

If you are a consumer, you have 14 days from the conclusion of the contract to withdraw without giving a reason, under article L221-18 of the Code de la consommation.

Because a shoot often takes place inside those 14 days, note article L221-25: if you expressly ask us to start before the period ends and the service is fully performed, the right of withdrawal is lost. If it is partly performed, you owe an amount proportionate to what has already been provided.

To withdraw, tell us clearly by email at contact@nordblikk.com or through the contact form. Where a refund is due, we pay it within 14 days of being informed, using the same payment method you used.

If something is wrong with the photographs

Tell us within a reasonable time. A consumer's notice is always in time if given within two months of noticing the problem; the statutory guarantees of conformity and against hidden defects apply in full and are not shortened by this policy. A business customer must complain in writing within seven days of delivery.

Where a complaint is justified we re-edit the images. If that is not a reasonable remedy, we reshoot or refund in proportion to the defect.

Photography is creative work: framing, colour and style are the photographer's professional judgement, and a difference of taste is not a defect.

Digital deliverables

Photographs, floor plans and virtual staging are delivered as digital files. Once delivered they cannot be returned, so the rules above — cancellation, withdrawal and the complaints procedure — are what apply instead of a return.

How to reach us

Email contact@nordblikk.com, call +33 7 69 07 27 04, or use the form on the contact page.

Last updated: 11 August 2026.